Orders, Shipping, and Returns
Can I cancel or modify my order ?
We understand that circumstances may change. If you need to cancel or modify your order, please reach out through our email as soon as possible. We'll do our best to accommodate your request before the order is shipped.
Email: support@kidikools.com
Can I track the status of my order ?
Yes, you can track the status of your order. Once your order is shipped, we'll send you a confirmation email with tracking information. You can use that information to track your package through the shipping carrier's website.
What is your refund policy ?
We have a hassle-free refund policy. If you're not satisfied with your purchase, please contact us within 7 days of receiving your order. We'll guide you through the return process, and upon successful return of the product, we'll issue a refund to your original payment method. This refund only applicable for Manufacturing defects and Transit damage.
What should I do if I receive a damaged or defective product ?
We apologize for any inconvenience caused. If you receive a damaged or defective product, please contact us through Email immediately. We'll arrange for a replacement or provide a refund, based on your preference and product availability.
Email: support@kidikools.com